Our commitments to you
What SkyView promises on every project. These are written into your agreement: Terms §59 (commercial) and §39 (home).
On every project, SkyView will
| Commitment | What it means for you |
|---|---|
| Document thoroughly | Take dated photos, and drone images and test results where used, at every inspection, and give you a copy of our damage report and repair scope before either is sent to your insurance company. |
| Respond promptly | Reply to your calls, texts and emails within 1 business day, and post a status update in your online project portal at least weekly while your claim or project is open. |
| Be open about fees | Send a monthly Record of Services Completed (Form 14 commercial, Form R9 home) showing the Exhibit A total to date and the cap, give you your current billing total on request at any time (within 2 business days), and never send a fee invoice without the dated service, time and travel records behind it. |
| Keep your records available | Give you online access to every photo, report, estimate and document in your project file while the project is open and for 90 days after closeout or cancellation, with a full download, keep the file at least 3 years, and send copies on request during that time. Longer online access is an optional service in Exhibit A. |
| Leave the claim decisions to you | Never settle, sign or agree to anything with your insurance company for you, and never cash or keep your checks. |
| Use verified contractors | Verify each Approved Contractor's license and insurance, and screen it through the escrow company's contractor background check or a comparable one, before naming it, and require lien waivers with payments for the work. |
| Answer concerns at the top | SkyView's President gives a written answer to any written concern sent to Info@SkyViewRestore.com within 5 business days. |
| Follow through on warranty | Coordinate warranty calls with your contractor for the full warranty period. |
Have a concern? Email it to Info@SkyViewRestore.com. Our President will answer in writing within 5 business days.
This page summarizes Terms §59 (commercial) and §39 (home), Version Nov 1, 2026; your signed agreement controls. See also Why we use escrow, the Owner FAQ and Terms, rates and documents.